Shipping Policy
At FurFree Living, we're committed to getting your order to you as quickly and smoothly as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During periods of high order volume, processing times may be slightly delayed.
Shipping Times
Estimated delivery times:
United States
- Standard Shipping: 5–12 business days
Canada
- Standard Shipping: 7–15 business days
International
- Standard Shipping: 10–20 business days
Please note that delivery times are estimates and may vary due to weather, customs processing, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number.
Tracking information may take 24–72 hours to update after shipment.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
FurFree Living is not responsible for orders shipped to incorrectly entered addresses provided by customers.
Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier.
If your package appears lost or significantly delayed, please contact us and we'll do our best to assist you in locating your shipment.
International Orders
Customers are responsible for any customs duties, taxes, or import fees that may be charged by their country's customs authorities.
These charges are not included in the purchase price or shipping cost.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review your claim and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: support@furfreelivingshop.com
We appreciate your business and thank you for choosing FurFree Living. 🐾💖